Thaitel - PC to Phone

A: Thaitel PC-to-Phone is a new service which allows you to make calls from ANYWHERE in the world using your computer to any regular phone in Thailand with the lowest rate available in the market.

Q: Can I use PC-to-Phone anywhere in the world?

A: Yes. As long as you have a connection to the Internet, you can use PC-to-Phone anywhere in the world, to place calls to call any phone in Thailand.

Q: Can I receive calls on my computer?

A: No. You can not receive any calls by using Thaitel PC-to-Phone, it available to call from your PC only

Q: What are the rates?

A: Our rates are clearly listed in All rates page. All rates are billed in one minute increment and in US dollar. There are various ways to view our rates in the promotion page, please click here for more information.

Q: Does my account ever expire?

A: As long as there was activity (call or payment), your account will never expire.

About Signing Up

Q: How do I sign up?

A: You can sign up at any time by clicking on the "Sign Up" button at thaitel PC-to-Phone index page. Signing up entails a 3-step process:

Step 1 : You need to choose the starting amount and your payment option first.

Step 2 : As you proceed through sign up, your e-mail address. If you already be a member at Thaitel.com just simply sign in your e-mail address, but if you are a new member please sign up first and this step is requires information about your name, email address ,user ID and password you want. We also ask you confirm that your system meets the necessary requirements, as your e-mail address.

Step 3 : Enter your credit card number.

Q: What do I need to sign up?

A: 1. A Major Credit Card : Thaitel PC-to-Phone accounts are prepaid, so you will need a Visa, MasterCard to sign up.

2. Address Match Billing Address : The address on the account needs to match the billing address on the credit card

3. Know your computer : Thaitel PC-2-Phone is based on thaitel PC-to-Phone dialer, so please make your that your computer is already installed new thaitel PC-to-Phone dialer click here to get more info

Q: Can I safely submit my credit card online?

A: At Thaitel.com.com you never have to worry about credit card safety. Period. Our cutting edge security technology guarantees that every transaction you make at Thaitel.com is 100% safe. Any page at Thaitel.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology. we use the standard SSL (Secure Socket Layer) method from Verisign which 98 of the Fortune 100 companies on the Internet, along with 150,000 other leading e-commerce sites are using VeriSign Secure Server to boost their Web sales. Therefore,our web site provides you the complete shopping system with safe.

Q: Can I start using Thaitel PC-to-Phone right away?

A: Of course! After you have done on process an order and your credit card has been approve, you can make a call right away.

Logging on to Thaitel PC-to-Phone

Q: What do I need to do?

A: Please make sure that your PC-to-Phone dialer works properly, For the first time PC-to-Phone customer, We recommended to review instruction first.

Q: How do I login?

A: Logging into Thaitel PC-to-Phone is simple and secure! Simply Log in here. Enter in your ID & Password. Keep in mind that your ID & Password are case sensitive.

Q: What do I do if my ID & Password are failing?

A: Just simply click forgot password at the log in page, your password will be sent through your e-mail address within a min. If your problem still exist please e-mail to us at sales@thaitel.com

Q: How do I find out the remaining balance of my PC-to-Phone account?

A: Simply go to www.thaitel.com and login to your PC-to-Phone account, so you will be able to see how much you have remaining in your account.

Q: When re-charging my PC-to-Phone account, are there other things I need to be aware of?

A: In most cases, you simply just enter your credit card and billing address information. However, for your protection and ours, we may request for verification purposes that you fax a photocopy of your credit card along with a credit card statement showing your billing address and credit card number. We can accept a driver's license, passport and bank/credit card statements. Please black out any information that is private. Once your account is verified, you will not have to provide this information again.

Q: Address Book Button

A: Thaitel PC-to-Phone is now one Click ! Thaitel PC-to-Phone includes a simple and easy to use phone book. Phone Book is officially part of the Thaitel PC-to-Phone to create a phone call list. Its role is to keep list of phone number, e-mail address etc. The main Phone Book displays a list of all the people currently stored in your account. More info click here

Technical Help

Q: Why the other end can hear me, but I can't hear anything (One way communication)

A: First of all, please check your speaker. If your speaker is ok, the problem comes from the IP address problem. Thaitel PC-to-Phone is available for real IP or NAT IP only. Normally, if you dial directly from your PC Modem, you will absolutely get the real IP. But if you are using LAN (Local Area Network), your IP might possibly be real IP (Public IP), NAT IP or Private assigned IP.

* How to find your IP

Click at Start button at the left bottom of your screen.

- Choose ' run ', then type "command" (see the illustrations below)

- A window will be pop then type "ipconfig" (see the illustrations below)

- Your IP address will be appear (see the illustrations below)

* How to check if it's real IP or Private assigned IP.

Go to http://hostpulse.com/app/networktools/ping.asp to check your IP. Type your IP in the "Enter Domain Box" then click GO (see the picture no.1) , if your IP is a Public IP you can see the status of your IP is runing as a bytes (see the pictuer no.2) but if your IP is Private IP it will show "Request timed out" (see the pictuer no.3)

< Picture No. 1>

< Picture No. 2>

< Picture No. 3>

* If you still have problem about your IP, please correct by the following

1. Dial Up directly from your computer modem

2. Contact your administrator to get real IP (Public IP) or NAT IP

3. Buy SIP products instead ( MSN-to-Phone, SoftPhone or Broadband Phone) that have better IP technology. It will work for any kind of IP

* What is "Request Time Out" means?

A: After you checked your IP and you see the message "Request Time Out" it means you can not use Thaitel PC-to-Phone to make calls as well. It actually means that the coneection between you and your destination will never complete. (see the picture no.3)

Q: When i use Thaitel PC-to-Phone why the sound is not so good

A: The good sound quality depends on your internet connection. Click here to learn how to check speed & quality of your Internet connection.

Q: Why do I hear echoing/delay?

A: This echo or delay occurs when your friend's voice is carried from his or her phone, through your speakers, then through your microphone, and is finally transmitted back to your friend. The best solution to use a headset. This will let you talk without any echo.

- If you use a headset to make calls, you will not be faced with the sound problem. When you speak through the headset your voice will go directly to your party, and you will hear the other party’s voice from the computer through your headset as well. (see the illustrations below)

- If you use a microphone and speakers for making calls, your voice will go through the other party, but when the other party replies, his/her voice would be heard from your speaker, and may cause feedback (going back into the microphone from the speakers and transmitting it back to the other party resulting in an echo). As a result, both you and the other party will hear an echo. (see the illustrations below)

Q: Why is the sound not loud enough?

A: There are 2 methods to check your volume settings :

Method #1 - Clicking the speaker symbol at the bottom right of your screen. (see picture no.1) Please make sure that the level of the first and second one are set high enough. You can adjust the volume using these controls until you get the volume level you are satisfied with.
(see picture no.2)

< Picture No. 1>

< Picture No. 2>

Method #2 - Click at Start button at the left bottom of your screen.

- Choose --> Programs --> Accessories --> Entainment -->Valume Control (see picture no.1)

- Adjust the volume using these controls until you get the volume level you are satisfied with. Please make sure that the level of the first and second one are set high enough. (see picture no.2)

< Picture No. 1>

< Picture No. 2>

Q: Firewall Configuration

A: If you still can not make a call, it make caused a firewall problem. Please see the Firewall Configuration here