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General Questions
What is the calling
card ?
It is a prepaid calling card.
It is the fiber optic system with a good sound quality.
You can buy in US$10.00-US$25.00 per card. Then you
will get a PIN number, toll-free number to use PIN,
and customer service telephone number for each card.
If you use it until it has no amount of money, you may
buy a new card and you will get a new pin number.
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Why
should I use calling card ?
There are many advantages of calling cards over normal
long-distance call service:
1. Cheapest call rate to Thailand. With one-fixed low
rate 24/7, you can make a call at anytime.
2. Convenience. You can use it on any phone in the US.
3. Budget Control. Eliminate your monthly international
phone bills, allowing you to exercise maximum control
over your money.
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How can I buy the calling card ?
Our buying
system is very simple & 100% safe for all customers.
1. You can select the
type and the number of cards you wish to buy.
2. Press "Add to Cart" for that cart
to add it into our shopping cart.
3. You can continue to Add more and more until
you satisfy.
4. When you need to check out, Press "Check
out with security" button. ( If you have any problem
with it, press the back button of your web browser (
IE or Netscape) and you can use our standard server
by pressing at " Standard Server" to check
out. )
5. Fill the payment form: a credit card or check.
6. After we process your credit card, If you
pay by credit card and your credit is verified, you
will get PIN code immediately.
7. If a check, we will send a pin no. after we
process your check. It takes about 5 business day after
we get your check.
Please click here for more info
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What
should I do if I want to pay by check ?
First of all, you have to buy from website as normal
but you have to choose "pay by check" option.
Then you should get confirmation e-mail with invoice
no. on that e-mail. After that you can write your check
( Please do not forget write your invoice no. on your
check ) and send to us.
If you are outside US residence,
we recommend that you make a purchase with credit card.
This is for your convenience, and it will help avoid
delay that might occur. Although we accept check payment
(in US dollars).
After we process your check,
we will send you a pin no. within 24 hrs. by e-mail.
Please send your check to :
Our Address :
Thaitel.com
382 N. Lemon Ave. #221
Walnut, CA 91789
Check Payable to : Thaitel.com
Note: Please do not forget write your invoice no. on
your check
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Do you use secured
server ?
Yes, we use the standard SSL (Secure
Socket Layer) method from Verisign which 98 of the Fortune
100 companies on the Internet, along with 150,000 other
leading e-commerce sites are using VeriSign Secure Server
to boost their Web sales. Therefore,our web site provides
you the complete shopping system with safe.
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How
can I order it ? I've tried to purchase it via the web
site but I couldn't get through the process.
Due to the problem, when
you check out, you will see the button "Check out
with Security". Actually, if your PC is stand alone,
it should be ok. But the problem may occur if your computer
is running on network with firewall. For this reason,
you'll see the next line shown that If you receive an
error message when you try to use our secure server,
please hit the back button on your browser to return
to this page and continue on our button "Standard
Server". Please try that way which it should go
through. If you still cannot order by our system, please
let us know. We are very appreciated to contact you
via phone as soon as possible.
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What should I do if
I have a problem with my call such as sound quality,
difficult to connect and etc. ?
If you have technical problems,
please contact directly to customer services for each
calling card company. You can find the contact details
of customer service in the email with your PIN no.
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What
can I do if I have a problem with my order ?
Please go to our contact us page, and please give us
your invoice no. for tracking purpose. We are willing
to assist you as many as we can. We will reply you back
within 24 hrs.
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Do you have the calling
card to Laos? and how much does it cost ?
Call from USA to Lao can be as
low as 27 cents/min with iSpeak2002
card.
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What does the Connection
fee mean?
As long as your call is connected
you will be charged, regardless of whether your call
is picked up or not. For example, USdial card has the
connection fee for calling domestic 49 cents and the
rate of calling domestic is 2.6 cents/min. It means
in the first minute of your calls, your time on a card
will be deducted = (connection fee + rate) 49 cents
+ 2.6 cents = 51.6 cents. For the minute after that
your calling card will be charged only 2.6 cents/min.
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What
does the Weekly fee mean?
The fee that may apply, starting from the seventh date
after first use. This charge will be deducted from the
card value. You won't be charged if you use it all within
seven days.
Card that has weekly fee is suitable for the heavy user
because if you use up the card within a week, you do
not have to pay for this fee.
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What does the Taxes included
mean?
The rate is the final price. There is no additional
charges to your card for any taxes.
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What
does the Minutes Price Plus Tax mean?
For these type of cards mean the
rate of cards is not include taxes, thus you will be
charged for the taxes plus the total prices from the
length of the time you talk.
For Example, if you buy World Phone 2000 for $20, the
rate of this card 11.9 cents/min and you use this card
for 10 minutes. You will be supposed to pay for rate
* length of time (11.9 * 10) = $1.19. But this is not
the final price, you have to pay more for taxes. World
Phone 2000 has taxes 15% so if you used this card for
10 minutes, taxes will be (rate * length of time)* tax
($1.19 * 15/100) = 17.85 cents. So you will be charged
for $1.19 + 0.1785 = $1.3685 for using 10 minutes by
decreasing the amount of time from your card.
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What The local number means?
If you make a call using local
access number, it can reduce the call rates up to 2
cents. Local number of each card will be different.
These toll free numbers support the areas that is listed
on web site only. If you are not the resident in those
areas and you make a call to these local access numbers,
you will have to pay more for long distance call to
these local access numbers.
Therefore, if you are not those areas' resident, please
use 1800 access to call to Thailand to avoid extra charge
on your phone bill.
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Is
there rechargeable on calling card?
Yes, we have several products that allow you to recharge
your calling card. The benefit of this is you don't
have to remember new pin no.
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Card out of stock
In case our products are out of
stock, you will get our mail informing on waiting your
card. You may need to wait for few days. Please do not
worry. We will send your pin code as soon as the card
reaches here.
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Problem
of card
If you experience a technical problem of card or quality,
please contact Customer Service Department of each card.
As we have informed on our web site. We are the company,
who tries to find some convenience way to serve you,
not the company, who issues cards. For this reason,
the technical problem of card will be out of our control
at all. However, please contact us again if your problem
still exist. We will try to help you as much we could.
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Can I cancel an order that
I placed?
If the customers do not satisfy
within our products or services, please contact Customer
Service Department of each card. However, if the problem
occurs from Thaitel.com such as dissatisfaction delay
or double charge and you want to cancel the order (before
we send you a PIN number ), you will get 100% refund.
The card will be expired within 3 months from date of
first use or on the expiration date printed on the card,
whichever occurs first. No refund or replacement is
provided for lost, stolen or expired cards or unauthorized
use. For more information please see the TERMS OF SERVICE
http://www.thaitel.com/siteinfo/terms.php
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I have a suggestion for
Thaitel.com. Who do I tell?
Your suggestion and comments are
welcomed and highly appreciated; they enable us to develop
the products and services that meet your needs. Please
email them to us at sales@thaitel.com
anytime. Thank you for your cooperation.
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Why Hotmail customers can't receive confirmation mail?
Hotmail.com sometime treats confirm mail as the junk mail and automatic sent it to junk-mail box. To solve this problem, you have to change your hotmail account setting at the junk-mail section. Do as following;
1. Login at your hotmail account and select Option button on the top right menu.
2. In the option page, press Mail button on the left menu. Select Junk E-mail Protection on the right
3. Choose Junk Mail Filter.
4. Select Low - obvious junk e-mail is caught. Then press OK button.
5. After press OK, the screen will be reload back to mail option page. Select Delete Junk E-Mail.
6. Select Deliver to Junk E-Mail folder and delete later Then press OK button.
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