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 Frequently Asked Questions
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 » General Question
   • What is the calling card ?
   • Why should I use calling card ?
   • How can I buy the calling card ?
   • What should I do if I want to pay by check ?
   • Do you use secured server ?
   • How can I order it ? I've tried to purchase it via the web site but I couldn't get through the process.
   • What should I do if I have a problem with my call such as sound quality, difficult to connect and etc. ?
   • What can I do if I have a problem with my order ?
   • What does the Connection fee mean?
   • What does the Weekly fee mean?
   • What does the Taxes included mean?
   • What does the Minutes Price Plus Tax mean?
   • What The local number means?
   • Is there rechargeable on calling card?
   • Card out of stock
   • Problem of card
   • Can I cancel an order that I placed?
   • I have a suggestion for Thaitel.com. Who do I tell?
   • Why Hotmail customers can't receive confirmation mail?
 » Order / Payment
   • How to use buttons to manages order amount in the Shopping Cart?
   • Why do I receive an "Invalid Billing Address" message?
   • Did my purchase go through?
   • How long does a pin code take?
   • Why new customers do not get pin code immediately?
   • I placed an order a long time ago and it hasn't arrived. Now what?
   • Why Thaitel.com can not process your order?
   • What are the types of credit cards that Thaitel.com accepts?
   • Can I use my debit card on Thaitel.com?
   • I don't have a credit card, can I buy on Thaitel.com?
   • Why do I get a message that my credit card number is "invalid"?
   • Why do I receive an "Invalid Billing Address" message?
   • Shopping Cart Problem
   • How to use buttons to manages order amount in the Shopping Cart?
   • How to shopping thaitel.com products?
 » Membership
   • What is Thaitel.com! Membership ?
   • What are Thaitel.com! Points ?
   • How do I join Thaitel.com! Points ?
   • Does it cost any money to become a member of Thaitel.com Membership ?
   • How do I earn Thaitel.com! Points ?
   • How do I know when I've earned points ?
   • How do I check my points balance ?
   • How do I redeem my points for my rewards ?
   • When will my points expire ?
   • Do I have to redeem all of my points at once ?
   • How long will it take to receive my rewards ?
   • Can I combine points if I have more than one Thaitel.com account or give points to friends as gifts ?
   • What can I redeem with my points ?
   • Membership agreement
   • Whom do I contact if I don't agree with the number of points listed in my account ?
 » Earn Cash / Become partner
   • How do I earn cash ?
   • I do not have web site and homepage, how do I earn cash ?
   • Does it cost anything ?
   • How can I keep track of what I sell ?
   • When will I be paid ?
   • What is spamming ?
   • What can I do if I have a problem with my order ?
   • How do I contact Customer Support ?
 » Configuration
   • How to change the Privacy to Default/Medium ?
   • How to delete cookies in temporary Internet files ?
   • Firewall Configuration
 » PC-to-Phone
   • What is Thaitel PC-to-Phone ?
   • Can I use PC-to-Phone anywhere in the world?
   • Can I receive calls on my computer ?
   • What are the rates?
   • Does my account ever expire?
   • How do I sign up?
   • What do I need to sign up?
   • Can I safely submit my credit card online?
   • Can I start using Thaitel PC-to-Phone right away?
   • What do I need to do?
   • How do I login?
   • What do I do if my ID & Password are failing?
   • How do I find out the remaining balance of my PC-to-Phone account?
   • When re-charging my PC-to-Phone account, are there other things I need to be aware of?
   • Address Book Button
   • Why the other end can hear me, but I can't hear anything (One way communication)
   • How to find your IP
   • How to check if it's real IP or Private assigned IP
   • What should I do if I still have problem about your IP ?
   • What is "Request Time Out" means?
   • When i use Thaitel PC-to-Phone why the sound is not so good ?
   • Why do I hear echoing/delay?
   • Why is the sound not loud enough?
 » MSN-to-Phone
   • What is MSN-to-Phone?
   • Can I use MSN-to-Phone anywhere in the world?
   • Can I receive calls on my computer?
   • What are the rates?
   • Does my account ever expire?
   • How do I sign up?
   • What do I need to sign up?
   • Can I safely submit my credit card online?
   • Can I start using MSN-to-Phone right away?
   • What do I need to do for logging on to MSN-to-Phone?
   • What do I do if my MSN-to-Phone ID & Password are failing?
   • How do I find out the remaining balance of my MSN-to-Phone account ?
   • When re-charging my MSN-to-Phone account, are there other things I need to be aware of ?
   • When I use MSN-to-Phone why the other end can hear me, but I can't hear anything (One way communication)
   • When I use MSN-to-Phone why the sound is not so good ?
   • Why do I hear echoing/delay?
   • Why is the sound not loud enough ?
 » SoftPhone
   • What is Softphone?
   • Can I use Softphone anywhere in the world?
   • Can I receive calls on my computer?
   • What are the rates?
   • Does my account ever expire?
   • How do I sign up?
   • What do I need to sign up?
   • Can I safely submit my credit card online?
   • Can I start using Softphone right away?
   • What do I need to do after log on to Softphone?
   • What do I do if my ID & Password are failing when try to log on?
   • How do I find out the remaining balance of my Softphone account?
   • When re-charging my Softphone account, are there other things I need to be aware of?
   • Why the other end can hear me, but I can't hear anything (One way communication)
   • How to check whether your Softphone is on line on the network ?
   • When I use Softphone why the sound is not so good?
   • Why do I hear echoing/delay?
   • Why is the sound not loud enough?
 
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