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First Time Visitors |
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What is MSN-to-Phone? |
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Can I use MSN-to-Phone anywhere in the world?
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Can I receive calls on my computer? |
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What are the rates? |
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Does my account ever expire? |
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How do I sign up? |
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What do I need to sign up? |
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Can I safely submit my credit card online? |
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Can I start using Thaitel MSN-to-Phone
right away? |
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Logging on to MSN-to-Phone |
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What do I need to do? |
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What do I do if my ID & Password are failing? |
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How do I find out the remaining balance of
my MSN-to-Phone account?
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When re-charging my MSN-to-Phone account
are there other things I need to be aware of?
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Technical Help |
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Why I other end can hear me but
I can not hear anything (One way communication)? |
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When use MSN-to-Phone why the sound
is not so good?
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Why do I hear echoing/delay? |
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Why is the sound not lound enough? |
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Firewall Configuration? |
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First
Time Visitors |
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Q:
What is MSN-to-Phone? |
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A:
MSN-to-Phone is a new service
which allows you to make calls from ANYWHERE to EVERYONE in the world using
your computer to any regular phone with the lowest
rate available in the market. |
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Q:
Can I use MSN-to-Phone anywhere in the world? |
| A:
Yes. As long as you have a connection to the Internet, you can
use MSN-to-Phone anywhere in the world, to place calls to call
any phone all places in the world |
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Q:
Can I receive calls on my computer? |
| A:
Yes. You can dial or receive by using MSN-to-Phone,
it available to call from your Windows Messenger to any SIP Protocols that use Your account name. (You can get account name click here) |
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Q:
What are the rates? |
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A:
Our rates are clearly listed in All rates page. All rates are
billed in one minute increment and in US dollar. There are
various ways to view our rates in the promotion page, please
click here for more
information. |
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Q:
Does my account ever expire? |
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A: MSN to phone funds will expire 3 months from the of your first use.Adding funds to your account before the expiration date extends the entire balance for 3 months. |
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About
Signing Up |
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Q:
How do I sign up? |
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A:
You can sign up at any time by clicking on the "Sign
Up" button at MSN-to-Phone index page. Signing
up entails a 3-step process:
Step 1 : You need to choose the starting amount and your payment option first.
Step 2 : As you proceed through sign up, your e-mail address.
If you already be a member at Thaitel.com just simply sign
in your e-mail address, but if you are a new member please
sign up first and this step is requires information about
your name, email address ,user ID and password you want. We
also ask you confirm that your system meets the necessary
requirements, as your e-mail address.
Step 3 : Enter your credit card number.
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Q:
What do I need to sign up? |
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A:
1. A Major Credit Card : MSN-to-Phone accounts are prepaid,
so you will need a Visa, MasterCard to sign up.
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2. Address Match
Billing Address : The address on the account needs to match
the billing address on the credit card |
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3. Know your computer
: MSN-2-Phone is based on Windows Messenger, click here to get more info
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Q:
Can I safely submit my credit card online? |
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A: At
Thaitel.com you never have to worry about credit card safety.
Period. Our cutting edge security technology guarantees that
every transaction you make at Thaitel.com is 100% safe. Any
page at Thaitel.com that asks you for personal information is
highly secure. Our secure servers protect your information using
advanced encryption and firewall technology. we use the standard
SSL (Secure Socket Layer) method from Verisign which 98 of the
Fortune 100 companies on the Internet, along with 150,000 other
leading e-commerce sites are using VeriSign Secure Server to
boost their Web sales. Therefore,our web site provides you the
complete shopping system with safe. |
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Q:
Can I start using MSN-to-Phone right away?
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A:
Of course! After you have done on process an order and your
credit card has been approve, you can make a call right away.
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Logging
on to MSN-to-Phone
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Q:
What do I need to do? |
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A:
We recommended to review instruction
first. |
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Q:
What do I do if my ID & Password are failing? |
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A:
Just simply click forgot password at the log in page, your password
will be sent through your e-mail address within a min. If your
problem still exist please e-mail to us at sales@thaitel.com |
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Q:
How do I find out the remaining balance of my MSN-to-Phone account?
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A:
Simply go to www.thaitel.com
and login to your MSN-to-Phone account, so you will be able
to see how much you have remaining in your account.
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Q:
When re-charging my MSN-to-Phone account, are there other things I need to be aware of?
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A:
In most cases, you simply just enter your credit card and billing
address information. However, for your protection and ours,
we may request for verification purposes that you fax a photocopy
of your credit card along with a credit card statement showing
your billing address and credit card number. We can accept a
driver's license, passport and bank/credit card statements.
Please black out any information that is private. Once your
account is verified, you will not have to provide this information
again. |
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Technical
Help |
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Q:
Why the other end can hear me, but I can't hear anything (One
way communication) |
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A:
First of all, please check your speakers. If your speakers is
ok, the problem comes from the IP address problem.
MSN-to-Phone is available for real IP or NAT IP only. Normally, if you
dial directly from your PC Modem, you will absolutely get
the real IP. But if you are using LAN (Local
Area Network), your IP might possibly be real IP (Public IP), NAT IP
or Private assigned IP.
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* How to find your IP |
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Click at Start button at the left
bottom of your screen. |
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Choose ' run ', then type "command"
(see the illustrations below) |
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A window will be pop then type "ipconfig"
(see the illustrations
below) |
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- Your IP address will be appear (see the illustrations
below) |
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How to check if it's real IP or Private assigned IP.
Go to http://hostpulse.com/app/networktools/ping.asp
to check your IP. Type your IP in the "Enter
Domain Box" then click GO (see the
picture no.1) , if your IP is a Public
IP you can see the status of your IP is runing as
a bytes (see the pictuer no.2) but if your
IP is Private IP it will show "Request
timed out" (see the pictuer no.3) |
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* If you still have problem about your IP,
please correct by the following
1. Dial Up directly from your computer modem
2. Contact your administrator to get real IP
(Public IP) or NAT IP |
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Q:
When I use MSN-to-Phone why the sound is not so good |
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A:
The good sound quality depends on your internet connection.
Please check speed & quality of your Internet connection.
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Q:
Why do I hear echoing/delay? |
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A:
This echo or delay occurs when your friend's voice is carried
from his or her phone, through your speakers, then through your
microphone, and is finally transmitted back to your friend.
The best solution to use a headset. This will let you talk without
any echo. |
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- If you use a headset to make calls, you will
not be faced with the sound problem. When you speak through
the headset your voice will go directly to your party, and you
will hear the other party’s voice from the computer through
your headset as well. (see the illustrations below) |
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1. MSN-to-phone with Headset. |
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- If you use a microphone and speakers for
making calls, your voice will go through the other party,
but when the other party replies, his/her voice would be heard
from your speaker, and may cause feedback (going back into
the microphone from the speakers and transmitting it back
to the other party resulting in an echo). As a result, both
you and the other party will hear an echo. (see the
illustrations below) |
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2. MSN-to-phone without Headest. |
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Q:
Why is the sound not loud enough? |
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A:
There are 3 methods to check your volume settings :
Method #1 - Clicking the speaker symbol at the bottom right
of your screen. (see
picture no.1) Please make sure that
the level of the first and second one are set high enough.
You can adjust the volume using these controls until you get
the volume level you are satisfied with.
(see picture no.2)
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Method #2 - Click at Start button at the left
bottom of your screen. |
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- Choose
--> Programs --> Accessories --> Entainment -->Valume
Control (see picture no.1) |
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- Adjust the volume using these controls until you get the volume
level you are satisfied with. Please make sure that the level
of the first and second one are set high enough. (see
picture no.2) |
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Method #3 - Click here to recheck your microphone & speakers. |
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NOTE:Check the "volume" button first, before you set other on your sound tools.
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Q:
Firewall Configuration |
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A:
If you still can not make a call, it make caused a firewall
problem. Please see the Firewall Configuration
here |
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