How to use this page?
We're determined to provide you the best customer
service anywhere on the Internet. In addition to
our e-mail inquiry service, we're proud to announce
our Customer Service Agents an online private chat
with one of our Customer Service Agents!
Just Click on this picture
above And then let us know what we can do to help,
and one of our Customer Service Agents will answer
you.
What is Live on line
help?
Live on line
help is the service that we allow you to 'converse'
in real time with our Agents through your computer
by typing in sentences that is similar a chat
room.
How do I know that customer
service are ready to help me or not?
Please check the picture
that will show you customer service are on line
to serve you or not.
|
This
picture means now Customer Service Agents
are on line, they are ready to help you track
your order. |
| |
This
picture means now Customer Service Agents
are off line, please leave massage and our
Customer Service will take care your problem
when they are available. |
How Can I
talk with Customer service Agents? By
clicking this picture above you'll be taken automatically
to be put in "in line" to speak to our
Agent. While you're waiting, you're free to use
your computer to run other programs, or even browse
elsewhere through a separate browser window. Just
be sure to keep the current browser window open
and don't disconnect from the Internet. As soon
as the right Agent becomes available a window
will pop up and inform you. Then just return to
this browser window and start "talking."
Once
you are connected, you can enter the text of your
chat in the white field at the bottom of the Chat
window. Transmit your chat text by clicking the
Send button. You may end your chat session by
clicking the close button.
Our
Agents will answer any question directly, and
may occasionally cause new windows to open on
your browser to show you information, or to solicit
a selection. It's much much simpler than it sounds,
really-the Agent will guide you through everything.
Once you see how it works you'll like this kind
of service! |
